This Week in PR Takes - Week 8

Week 8

Happy Friday and Happy Spring! Before we jump right into this week’s takes, please don’t forget that readers can always tip me off to a great take via LinkedIn chat or tag me in the post. No promises, but I’ll do my best to include as many as possible.


Let’s jump right into it!

Take of the Week:

This week’s Take of the Week comes from Andrew Petro, who penned some thoughts on how hard it is to get customers to speak with reporters. I am in full agreement that it is incredibly difficult and often takes a ton of approvals and red tape; and it is the “hard” that makes it so great because having an end-user talk about a product or service in earned media is an incredibly valuable asset. However, I disagree that PR people should go directly to our counterparts at said customers in order to fast-track approvals.

Even if they understand the media landscape, there are reasons why some of those approvals exist. For example, going through Sales and Customer Service at a company/client are necessary steps to take because they would know information like if the customer is currently happy with said product or service, if they are up for renewal soon and other account-related topics. It’s crucial to have this information, because otherwise a PR person could go directly to their counterpart, only to have to backtrack their steps.

What do you all think, what are other tips to answering the reporter question, Can I speak to a customer?

The Rest of the Takes: